Service Desk

A Service Desk is key part of many organisations support and it can make the difference between success and failure when marketing a product or service. When properly implemented, provisioning the service desk will bring enterprises enhanced support delivery options that are based on newly defined services. For the service desk to offer appropriate choices, service provisioning requires ongoing interaction with all of an enterprise's departments and to determine which classes of service are appropriate to delivering better business productivity.
What CERT Can Offer

CERT provides service desk support for organisations requiring reliable, ongoing service desk availability. We offer appropriate support choices, redefining services, determining demand, crafting standards, refining workflow and analysing delivery within the context of business requirements and end user needs.

What We Can Offer You

  • Improved customer service

  • Developing and improving new and established processes

  • Improved business outcomes / results from the function

  • Established measurement & monitoring mechanisms